Privacy Policy
Last Updated: 09/01/2025
Akal AI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website akalai.ca, our AI services, and related platforms.
1. Information We Collect
We may collect the following categories of information:
User Inputs & Conversations: Text, prompts, or queries you provide when using our AI services.
Contact Details: Name, email address, phone number, and other details you provide when registering or contacting us.
Payment Information: Billing details necessary to process payments securely.
Technical Data: Device information, IP address, and usage data automatically collected through cookies and analytics.
2. How We Use Your Information
We use the information collected for the following purposes:
To provide and improve our AI services and tools.
To train and enhance AI models where applicable.
To deliver customer support and respond to inquiries.
To process payments and manage accounts.
To send marketing communications (with your consent, where required).
To comply with legal obligations and enforce our Terms of Service.
3. Third-Party Services
We may share data with trusted third-party providers solely for business operations, including:
OpenAI / ChatGPT – AI processing and responses.
Go High Level – CRM and client communications.
Twilio – Messaging and communication services.
These providers are contractually obligated to safeguard your data and use it only for the specified purposes.
4. Data Retention
We retain personal data for as long as your account remains active. Upon account deletion, your data will be securely removed unless retention is required by law.
5. User Rights
Depending on your jurisdiction (including GDPR and CCPA rights), you may have the following rights:
Access – Request a copy of your personal data.
Correction – Request updates or corrections to your data.
Deletion – Request deletion of your personal information.
Restriction/Opt-Out – Restrict or object to processing (e.g., marketing communications).
To exercise these rights, contact us at [email protected].
6. Security Measures
We implement industry-standard safeguards, including encryption, secure servers, and restricted access, to protect your information against unauthorized access, alteration, or disclosure.
7. International Transfers
We do not transfer your personal information internationally. Your data is stored and processed in Canada unless required by our third-party providers for service delivery.
8. AI-Specific Handling
User inputs may be processed through OpenAI’s ChatGPT models for generating responses. Akal AI does not independently train its own AI models with your personal data. Please review OpenAI’s Privacy Policy for details on how they process AI-related inputs.
9. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children. If we learn that we have collected such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
For privacy-related questions or concerns, please contact us at:
Akal AI
128 Euclid Ave.
Toronto, Ontario, Canada
Email: [email protected]